The knowledge of individual, family, and community resources optimizes health care. The family physician's care for the patient must include the entire continuum of intervention: health improvement, disease prevention, health maintenance, risk assessment, early detection, management, curative therapy, and rehabilitation. The secure family physician does not hesitate to seek consultation to solve or manage problems when necessary for the patient's benefit. Efficient utilization of the entire health-care team is a necessary skill of the family physician.
The Family Doc
Every member of your family can come to The Family Doc for health care. We can provide you and your family with continuing, comprehensive care during all the phases of your lives - from infant/childhood, through adolescence, to adult life and the changes it brings, such as acute injuries, illness or pregnancy.
The Family Doc health care team of professionals include nurse practitioners and physicians. Our providers are specialists in Family Medicine and Pediatrics.
A Guide to Services at The Family Doc:
- Comprehensive care for the entire family
- Emphasis on disease prevention and health promotion
- Child, adolescent and adult health care
- Routine well-baby and well child care
- Geriatric care
- Minor surgery and other procedures in our office
- Screening for abnormal Pap smears and colon cancer
- Health care for women, including obstetrical and prenatal care
- The support of TFD specialists and services as needed
Office Hours:
Monday through Thursday 8:00-12:00pm; 1:30pm - 5:00pm
Friday 8:00am -12:00pm
Laboratory Services
Same as office hours
Parking:
Lighted parking is available in front and around our building.
Appointments:
For new patients please call The Family Doc at (919)776-3750. You may also schedule an appointment on-line through our Online Appointment Request Form.
Please arrive 15-20 minutes before your scheduled appointment to allow time to register you before you see your provider. If you see that you will be unable to keep your appointment, please let us know as soon as possible so that your time can be scheduled for another patient.
Cancellations:
Patients unable to keep appointments, please notify your Medical office twenty-four hours in advance. Your visit will be considered missed if not canceled.
Patients who do not take responsibility for keeping appointments or of notifying the clinic of a cancellation prevent others from receiving needed health care. Please be considerate of others!
Late Arrivals:
Patients 15 or more minutes late are considered missed appointments. You will be given the opportunity to reschedule, or if you have an urgent problem, you will be seen by an available provider as time and pre-existing scheduling permits.
Same Day Visits:
Please call (919)776-3650 for same day appointments for urgent care needs. Patients who arrive at the office without an appointment seeking medical care may be seen on a first come, first served basis by one of our providers. We will always try and be available to see you, but during certain times we may have to give patients with medical emergencies priority and ask that you wait or reschedule for a later time. Walk-in patients not requiring emergency service who arrive after 11:00 am will be seen by a provider during the afternoon session from 1:00-5:00 pm; those arriving after 4:00 pm not requiring emergency service may be asked to return to the office the following day or to schedule an appointment for a convenient time.
Referrals:
Referrals to specialists or specialty care offices will be provided by your physician and processed by a referral coordinator within 72 hours. Retroactive referrals will not be processed. Your responsibility is to notify your provider of a necessary referral in advance of a scheduled appointment with a specialist.
Emergency Care:
A doctor can be reached for medical emergencies 24 hours a day, seven days a week.
For after-hours emergency care, call (919)776-3750 and follow the instructions to connect with the on-call provider. The provider on-call will return your call as soon as possible.
If the emergency is severe and the patient's life is in danger, go to the nearest emergency room or call 911 for assistance. Give emergency personnel the name of your doctor, or let them know you are a patient at The Family Doc.
The emergency line should not be used for routine matters like prescription refills or non-urgent problems.
Hospital Care:
If hospitalization is necessary, we have relationships with many local hospitals.
Telephone Messages:
We encourage you to call us with any questions you have about your health or the health of one of your family members. Our nursing assistants are able to answer most of your questions. If your question requires a doctor's opinion, the assistant will consult your doctor and return your call. If your call is about a confidential matter, or if you need to speak directly to a provider, the assistant will arrange for your call to be returned.
Prescription Refills:
We request that patients inform providers of prescription refills during regular office visits. In cases where that is not possible, we do refill prescriptions over the phone or fax. These telephone prescription refill services do require a $25 charge and will be filled by our office within 24-48 hours.
Additional Services:
The Family Doc offers these additional services at our office:
* Blood Drawing and Laboratory Services
* Consultation with nurse educators
* Digital Radiology
* Ultrasound Testing
* Psychological and Substance Abuse counseling
* Social Services
* Specialty clinics as scheduled
Fees and Insurance:
Payment is expected at the time that services are rendered and may be made in cash, by check or VISA, MasterCard, Discover and American Express.
Each individual's insurance policy is different and reflects a contract between you and your insurance company. It is your responsibility to be familiar with your insurance company and your responsibility to pay any co-pay or deductible required by your policy.
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